Terms and Conditions2018-10-12T13:12:13+00:00

RESERVATIONS

Terms and Conditions

Reservation Guarantee Policy:

The reservation is guaranteed only if the amount of the stay is 100% covered, or leaving an open voucher for the estimated stay.

Cancellations 24 hours before arrival date a 100% charge of the confirmed rate corresponding to the first night applies.

If the room is marked as non-cancelable, non-refundable or similar, a 100% penalty applies regardless of the date you request the cancellation.

Payment Policy:

The amount corresponding to your reservation will not be charged immediately to your credit card. The payment of the reservation will be made directly at the hotel, in cash or by credit card, normally upon departure. Even so, we request your credit card at the time of making the reservation as a guarantee, since in case you do not show up at the hotel or you cancel your reservation outside the allowed period, the hotel will charge you some expenses.

All our rates are shown in Mexican Pesos (MXN) and will be charged in Mexican pesos. The system does not perform any conversion to your local currency. By accepting this policy you acknowledge having been informed about the type of currency we use to show our rates and agree that the amount shown to be paid is in Mexican pesos.

Cancellation policy:

Cancellations 24 hours before the arrival date a 100% charge applies.

If the room is marked as non-cancelable, non-refundable or similar, a 100% penalty applies regardless of the date you request the cancellation.

No Show Policy:

In case you have to leave the hotel before the end of your stay (early departure), or do not show up at the hotel (known as a no show) it is considered a cancellation and no refund will be applied.

Juvenile Policy:

Children under 12 do not pay.

Pet Policy:

Pets are not accepted at the property.

Over Sale Policy:

In the event that the Hotel can not provide the service of accommodation hired by the consumer with a guaranteed reservation, the Hotel, on its own account, will find suitable alternatives to supply the contracted service, which are at least equal or better to the contracted benefits.